How much does shipping cost?
We offer FREE domestic shipping in the US for any Oomiay purchase! International countries will be charged accordingly during check out.
How long does it take to get my order?
US orders are usually delivered within 3-5 business days (unless noted otherwise or if expedited 2-day shipping is selected). International orders may take 7-14 business days depending on the country and its customs.
Can I return my product?
Yep! Just use our hassle-free return portal here within 30 days of your delivery date. Your item(s) must be unused, with tags and in the same condition that you received it. Please note a $5 restocking fee will be deducted from your refund amount
What about exchanges?
We offer free size or style exchanges within 30 days of your delivery date! Please access our easy exchange portal here
How do I return or exchange my jewelry?
If your order falls within our return or exchange policy, please use our hassle-free exchange/return portal here to get a pre-paid return label, or send an email to firstname.lastname@example.org with your order number and our team will help :)
What metals do you use?
All our jewelry is made with hypoallergenic metals (that means no nickel, yay! :) We offer hypoallergenic brass pieces that are 3x dipped in 18k gold, solid .925 sterling silver and vermeil (which is .925 sterling silver plated in 18k rose and yellow gold) options!
What are Oomiay Crystals?
Oomiay 5A Grade Crystals are high quality lab created crystals that are cut with a technique that refracts light with the most radiance. Depending on the crystal style, we use only the highest grade of cubic zirconia or glass to achieve our unique crystals' colors and effects!
Will my ring tarnish or turn my fingers green?
Any jewelry made with copper such as sterling silver, yellow and rose gold items can tarnish slightly over time (since they are not solid gold pieces). The finish can potentially leave a slight surface mark to the skin due to the different acids on the skin, but it is nothing to be alarmed about! The mark you may see easily comes off with warm water + soap. Although this is caused by natural properties found in metals, our plating technique prolongs the process as long as proper jewelry care is taken :)
How does your plating hold up?
Plating doesn't have to be cheap, most companies just choose to be cheap about it! Our plating is 5x thicker than the industry standard to help extend the life of your jewelry (along with proper jewelry care of course :) Our proprietary 3x dipped process is 3 rounds of thicker, higher quality plating, leaving each Oomiay piece with at least 5 micron thickness. For extra protection, we also use an advanced sealing technique to finish it off. Full details here
Are your rings fake?
If you are asking if we use diamonds, then the answer is no- but that doesn't mean our rings are "fake." Oomiay specializes in top grade crystals that allow us to play with a variety of colors and effects to create one of a kind pieces for affordable, everyday wear!
Can these be engagement or wedding rings?
Oomiay specializes in everyday crystal jewelry, but that doesn't mean they are off limits to those of you who wish to use them for engagements. We will say that if you are looking for a jewelry piece that is guaranteed to last forever, we are probably not for you. But if you are looking for affordable jewelry pieces that look beautiful and work for 92% of our customers who practice proper jewelry care, we are for you!
I've seen the similar designs elsewhere for cheaper. What's the deal?
Our jewelry is only sold at oomiay.com and not anywhere else. Similar jewelry pieces not sold on our site, especially the ones that are extremely discounted, do not use the same hypoallergenic metals and top grade crystals we use and may result in irritation or rashes given the cheap materials. Although these pieces may seem like a bargain, the quality is drastically different.
What about other questions?
You can email us at email@example.com and we'll be happy to assist!