Oomiay Fine 14K Gold Pieces Warranty & Guarantee

Lifetime Warranty: Oomiay Fine Jewelry

Oomiay stands behind the quality and craftsmanship of your new Oomiay Fine piece and offers a free lifetime warranty against any original manufacturing defects of your fine jewelry purchase. If you experience damage to your purchase due to manufacturing, please contact us so we may evaluate your piece. Email hello@oomiay.com with photos, a short video, and a description where the damage occurred. If we find the damage is not repairable via the provided images, we may not accept the item back for an evaluation.

A $50 USD deposit will be taken before the shipment of your item back to Oomiay for evaluation, which covers the cost of shipping and an evaluation by one of our expert jewelers to determine if the damage falls under our warranty from any original manufacturing defects. This fee is refunded in full for all warrantied repairs. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to your repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the damage is deemed a manufacturing defect, Oomiay will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy.

Our manufacturing warranty excludes coverage for personal wear and tear, scratching, stretched chains/rings, and product loss, as well as jewelry damaged due to improper use, cleaning or storage. The Oomiay warranty only applies to oomiay.com purchases.

Because we stand behind our designs and our jewelers, any third-party or outside jeweler altering or servicing your jewelry will void your warranty with us. Repair requests from countries other than the United States are examined case by case. Please reach out to hello@oomiay.com with your order information, photos of the damage, a short video, and a description of how the damage occurred to see how we can help.

Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through Oomiay.

As each ring is made-to-order and crafted specifically for you, slight variations are to be expected and are not viewed as a defect.

To be eligible for the warranty:

  • Please be sure the ring and diamond have not been exposed to unreasonable force or harmful conditions.
  • The ring needs to have been stored and handled correctly. An abused, altered, or incorrectly cleaned ring is not eligible for a repair within warranty.
  • The ring needs to be in the possession of the original purchaser, as this warranty is not-transferable.