Oomiay 2 Year Warranty

Oomiay
2 Year Warranty Policy

Your Jewelry is protected. That's our promise.

Industry Leading Coverage

While other brands offer limited "color warranties" or 90-day guarantees, Oomiay covers your ENTIRE piece for 2 full years.

What Makes Our Warranty Different:

Full jewelry coverage - not just plating color
2 years from purchase date
All pieces included - rings, necklaces, earrings, bracelets
No registration required - automatic with purchase
Hassle-free claims - simple photo submission

What's Covered

Our 2-year warranty protects against:

Plating & Finish Issues:

Premature plating wear (with proper care)
Unexpected tarnishing or discoloration

Structural Integrity:

Broken clasps or closures
Chain breakage
Setting failures

Crystal & Stone Security:

Stones falling out due to setting failure
Missing stones (not from impact)

What's Not Covered

User Damage:

Physical damage from drops, crushing, or bending
Excessive scratches from normal wear
Damage from improper care (harsh chemicals)
Lost or stolen items

Expected Wear:

Minor surface scratches
Normal wear after 2 years

Modifications:

Damage from resizing by third parties
Alterations or repairs done outside Oomiay
Intentional modifications

How to Make a Claim

Step 1: Document the Issue

Take clear photos showing:

The full piece
Close-up of the problem area
Any specific damage or wear

Step 2: Contact Us

Email hello@oomiay.com with:

Order number or email associated with your purchase
Purchase date
Description of issue
Your photos

Step 3: Quick Review

Our team reviews within 24-72 business hours and will:

Approve your claim, OR
Request additional information, OR
Explain if issue isn't covered and offer alternatives

Step 4: Resolution

For approved claims:

Item in stock: Replacement ships immediately
Item out of stock: Store credit for full retail value

Store Credit Option

If your exact item is no longer available:

Receive full retail value as store credit
Credit never expires
Use on any items across our site

Important: The 2-year warranty period is based on your ORIGINAL purchase date, not replacement date.

You may be asked to return the original piece before receiving replacement

Warranty Best Practices

To Maintain Coverage:

DO:

Remove jewelry for swimming, showering, exercising as much as possible
Store in provided pouch when not wearing
Clean gently with mild soap and water
Apply lotions and perfumes before putting on your jewelry

DON'T:

Expose to harsh chemicals
Wear during physical activities
Store in humid environments
Attempt repairs yoursel

Our Commitment

"We stand behind our jewelry because we believe in our quality. Our 2.5 micron Heavy Gold+ plating on rings, premium e-coating on all pieces, and hand-set crystals are designed to last. This warranty isn't just a policy - it's our promise that when you choose Oomiay, you're choosing jewelry built to be part of your story for years to come."